Compilation of information on frequently asked questions
How do I send you my logo?
After your order process is completed, please send us your logo by email to Mail@Meine-Holzbox.de
How should the logo be designed?
- Please send us your logo as a black and white file, croped on transparent layer and with 300 dpi.
- The logo should be between 50 and 500 KB in size.
- A file with one of the following formats as PNG // PDF // GIF // AI is ideal.
- Name the file with your name and your order number - so we can easily assign it!
What material are the boxes made of?
The boxes are made of birch wood and poplar wood. The dividers are made of multiplex.
Your sizes do not match my pictures, are there special sizes?
From an order quantity of 30 boxes, we manufacture your desired size. Just send us an email to Mail@Meine-Holzbox.de.
Is there a box without an inner divider?
On request, you can purchase boxes from us without an inner bridge. This is also possible from an order quantity of 30 boxes. You can also choose from the full range of colors: natural, walnut, white, black, brown. Just write us a message at Mail@Meine-Holzbox.de
Can I send my box back? Withdrawal, return?
Unfortunately, you cannot send back all items that we personalize with your logo like a piece of clothing that you do not like.Reasons for exclusion or expiryThe right of withdrawal does not exist for contracts- For goods that are not prefabricated- For goods, for their manufacture an individual selection orDetermination by the consumer is authoritative or is clearly based onthe personal needs of the consumer are tailored.- If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB)are and upon conclusion of the contract in the exercise of your commercial oract independently.Since wood is a natural product, it can sometimes happen that small branches or a certain grain can be seen on your wooden gift box. This is not a reason for a complaint, but the unique charm that characterize our wooden boxes. In the meantime it can happen that we overlook a chipped corner on the wooden box or that a production error occurs when applying the stain. You can complain about these boxes.Just contact us if you are not satisfied with the quality of the box Mail@Meine-Holzbox.de. We look forward to your feedback and will always find a solution that you will be satisfied with!
"You have forgotten the question of all questions"
Send us a message and we will expand our FAQ´s!